Shipping Policy

Shipping Information

At LumiStep, we are proud to offer FREE shipping on all orders. Our goal is to get your products to you quickly, safely, and reliably.

Order Processing Times

  • Please allow 1–3 business days for processing and dispatch after your order is placed.

  • An order is considered dispatched once it has been handed over to the shipping carrier.

  • During peak seasons and holidays, processing may take up to 7 business days.

Estimated Shipping Times

Once dispatched, delivery times depend on your location and the courier service. Below are typical estimates:

🇺🇸 United States: 7–10 business days
🇨🇦 Canada: 8–12 business days
🇬🇧 United Kingdom: 7–12 business days
🇦🇺 Australia: 8–12 business days
🌎 Other International Orders: 10–15 business days

Please note: Carriers may experience unexpected delays during peak times or due to customs processing. These factors are beyond our control.

Order Changes & Accurate Shipping Details

  • Customers are responsible for providing the correct shipping details at checkout.

  • Incomplete or incorrect addresses may cause delays or order cancellation.

  • If our system flags an address issue, we’ll email you within 3 business days to confirm. If we don’t receive a response, your order may be canceled.

  • If you notice an error in your address, email us at support@shoplumalift.com within 24 hours of placing your order. We’ll do our best to update it, but changes after this window cannot be guaranteed.

Delayed Deliveries

While LumiStep strives to deliver orders as quickly as possible, delays may occur due to circumstances outside our control, such as:

  • Courier transit issues (weather, transport disruptions, customs).

  • Product availability or payment verification delays.

We’ll notify you if your order experiences processing delays, and we’ll always work with carriers to get your order to you as soon as possible.

Lost or Stolen Packages

Once a package is handed to the courier, responsibility transfers to the shipping carrier.

  • If your package is lost or stolen, contact us at support@shoplumalift.com and we’ll assist you.

  • We recommend filing a claim directly with the courier. In most cases, they require you (the recipient) to provide information.

  • While LumiStep is not liable for lost or stolen packages, we will help track the claim and may offer a replacement depending on the circumstances.

  • If a package cannot be located, filing a police report may also be necessary.

Shipping Policy Changes

LumiStep reserves the right to update this Shipping Policy at any time without prior notice. By purchasing from LumiStep, you agree to the terms of this Shipping Policy, including any future updates.

If you have any questions or concerns, please contact us at support@shoplumalift.com.