Returns & Refunds

Refund & Return Policy

At LumiStep, our mission is simple: to make every home safer, smarter, and more comfortable by eliminating the risks and hassles of dark spaces. Our rechargeable, no-drill motion sensor light strips are designed to provide reliable safety and peace of mind for you and your loved ones.

We stand by the quality of our products, and we encourage you to use them for at least 14 days so you can experience the real benefits before considering a return. If after 14 days—and within our 60-Day Money-Back Guarantee period—you’re not satisfied, simply reach out to us at support@shoplumalift.com.

Cancellation Policy

  • Orders can be changed or canceled within 24 hours of being placed.

  • After this window, your order will likely already be processing and we cannot guarantee modifications.

  • If canceled within 24 hours, your refund will be issued within 7 business days.

60-Day Money-Back Guarantee

We’re confident that our lights will improve safety and convenience in your home. That’s why we offer a risk-free 60-day guarantee.

  • Please try your lights for at least 14 days before requesting a return, to allow time to see the difference in daily use.

  • If you’re still unhappy, you may return your order anytime between day 14 and day 60 for a full refund (shipping fees not included).

  • To start a return, contact us through the form on our Contact Us page or email us directly at support@shoplumalift.com with your Order Number or the Name and Email used to place the order.

Damaged or Defective Items

We take care to package our products securely. A product is considered “damaged” if it arrives defective or physically broken. Please note: cosmetic issues with packaging (such as a dented box) are not considered product damage.

  • If your item arrives damaged, you must notify us within 72 hours of delivery.

  • Email us at support@shoplumalift.com with a clear photo of the damage.

  • If approved, we will replace the item at no cost to you.

  • We cannot refund, replace, or accept returns for products damaged due to misuse, normal wear and tear, or customer error.

Shipping & Delivery

  • While we work with trusted carriers to deliver your order on time, we are not responsible for delays caused by couriers, customs, or other factors outside our control.

  • We are not liable for lost, stolen, or delayed packages once they have been handed to the shipping carrier.

  • If you experience an issue, please contact the courier directly for the fastest resolution.

Incorrect Shipping Address

  • It is the customer’s responsibility to provide the correct shipping address at checkout.

  • If an incorrect address is provided and we are not notified within 24 hours of purchase, the order may not be refunded or resent.

Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Please review the latest version before making a purchase.

By placing an order with LumiStep, you agree to the terms of this Refund & Return Policy.